1. Review and Update Infrastructure
One of the most crucial things to do is thoroughly review your current IT and AV infrastructure. Ensure all hardware, software, and network components are up-to-date and capable of handling the increased traffic. This includes checking servers, switches, routers, Wi-Fi access points, digital whiteboards, digital signage displays, projectors and LED screens. Consider upgrading to newer technologies to support hybrid learning environments better and increased demand for digital services.
2. Enhance Cybersecurity Measures
With the rise in cyber threats targeting educational institutions, strengthening your cybersecurity posture is more critical than ever. Implement multi-factor authentication (MFA) across all systems, ensure all software is regularly patched and updated, and conduct cybersecurity training sessions for staff and students. Regularly review and update your incident response plan to handle potential breaches swiftly.
3. Improve Remote Access Capabilities
While returning to campus is a priority, many faculty and staff may continue to work remotely. Ensure your virtual private network (VPN) is robust and can support secure remote access to university systems. Consider investing in remote desktop solutions and cloud-based collaboration tools that facilitate seamless remote working and learning experiences.
4. Upgrade Digital Learning Platforms
The pandemic has accelerated the adoption of digital learning platforms. Ensure your learning management system (LMS) and other digital tools are optimised for in-person and online learning. Work closely with academic departments to identify and integrate new tools that enhance the teaching and learning experience, such as virtual labs, interactive simulations, and AI-driven tutoring systems.
5. Support Hybrid Learning Environments
Hybrid learning, combining in-person and online instruction, will likely remain a staple in higher education. Equip classrooms with the necessary technology to support hybrid learning, including high-quality cameras, microphones, and interactive whiteboards. Provide training for faculty on best practices for delivering hybrid courses to ensure a smooth experience for in-person and remote students.
6. Ensure Compliance with Data Protection Regulations
As data protection laws evolve, ensuring that all IT practices comply with the General Data Protection Regulation (GDPR) and other relevant legislation is crucial. Regularly review your data handling and storage policies and provide staff training on data protection best practices. Ensure that all data is encrypted at rest or in transit and that access controls are strictly enforced.
7. Enhance IT Support Services
Returning to campus often means an influx of new students and staff, all of whom may need assistance with IT services. Prepare your help desk team to handle increased demand by extending support hours, offering online and in-person support options, and using AI-driven chatbots to respond to common queries quickly. Ensure your team is well-versed in existing and new technologies to provide comprehensive support.
8. Optimise Wi-Fi and Network Coverage
Ensuring reliable and fast Wi-Fi across campus is essential with the increased use of digital tools and devices. Conduct a thorough assessment of current Wi-Fi coverage and identify any weak spots. Consider deploying additional access points in high-traffic areas and upgrading network infrastructure to support high-speed internet. Also, ensure your network can handle many simultaneous connections without compromising performance.
